~Marshana's Global Virtual Resolutions LLC~
Job Overview and Requirements

 

 

 

 

 

 

 

We are hiring Independent Contractors to take inbound customer service, technical support, data entry and/or sales calls remotely from home. After successfully registering on the Arise Portal we advise you to attend info-sessions to learn about all the available programs, certification requirements, call types and more. You will also be able to get your questions answered by the subject matter experts. All certification (training) classes are free. You are responsible for any equipment you need in order to service which is typically a hard-wired computer (laptop/desktop), internet modem, High Speed Internet (connection using ethernet cable no wi-fi), Windows 10 or 11 Operating System, USB headset, and basic landline phone with no features (may be required for some clients). For reference for those who are in need of equipment, here's the link to our partner site Work From Home Equipment Solutions. They offer affordable compliant and ready desktop bundles, laptops and other home-office accessories with easy financing options. https://wahequipmentsolutions.com/

All expenses are tax deductible. Please be sure to review the FAQ's on the Arise website as it has all the information regarding equipment that is needed and certification information. The link is attached at the bottom of this page.

**Experience is good but not required as you will be trained

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Unfortunately, at this time we are NOT accepting applicants from the following states:
California
Connecticut
Maryland
Massachusetts
New York
Oregon
Wisconsin

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Here’s what your day might look like when you’re using the Arise® Platform to provide customer service:

• Answer calls and handle customer inquiries

• Research required information using available resources

• Manage and resolve customer issues and complaints

• Provide customers with product and service information

• Enter customer information into system 

• Process orders and services

• Schedule appointments and services

• Identify and escalate priority issues   

• Route calls to appropriate resources

• Follow up customer calls where necessary

•  Document all call information according to standard operating procedures

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Key Competencies:

   • Verbal and written communication skills
   • Listening skills
   • Problem analysis and problem solving
   • Able to work with little supervision in a quiet work space    

   • Able to work a minimum of 15 hours per week (some weekend hours may be required)

• Bilingual a plus but not required

 

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Education and Experience:

• High school diploma or equivalent   

• Proficient in relevant computer applications   

• Required language proficiency   

• Knowledge of customer service principles and practices   

• Some experience in a call center or customer service environment is helpful   

• Good data entry and typing skills

 

System And Equipment Policy

In order to use the Arise® Platform, the System and Equipment Policy, detailed on the downloadable PDF, must be met. This PDF details computer, headset, phone, Internet, and equipment that is compatible with the Arise® Platform.  Certain client programs may have additional requirements. Prior to selecting a client program, you will have access to the Opportunity Announcement which details any additional requirements above and beyond the ones listed in the PDF.

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CONTACT INFO:

Marshana's Global Virtual Resolutions LLC

Email: margvrllc@gmail.com

Website:  https://margvrllc.wixsite.com/home

IB ID: 601522

 

​Arise FAQs link:

https://www.ariseworkfromhome.com/faq/faqs/

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